WEBSITE TERMS & CONDITIONS

Kerry Foods Ltd (“we”) is the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved, unless clearly indicated in these terms and conditions.

We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. Nor should this website or any portion thereof be used by you to express or imply our endorsement without prior written consent, specially but not limited to, the use of images.

You may not frame or use framing techniques to enclose any trademark, logo, or our proprietary information (including images, text, page layout, or form) without our express written consent. Any unauthorised use terminates the permission or license we grant you in these terms and conditions.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Homeprideflour.co.uk as long as the link does not portray Kerry Foods Ltd, its affiliates, licensors, brands, or their products or services, in a false, misleading, derogatory, or otherwise offensive or damaging manner. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent.

We will endeavor to remedy any unauthorised access to, or compromising of, this website, however, we are not responsible for any damage incurred by you by use of this website. This will not affect your statutory rights.

Please be aware that we are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

You agree to indemnify, defend and hold harmless Kerry Foods Ltd and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms and conditions.

UPLOADING CONTENT

This website includes recipes and photos uploaded and submitted by other users of the website.

Whenever you upload or submit content to this website you must comply with all applicable laws in the UK and in any country from which the content was uploaded or submitted. In particular, your content must not infringe any copyright or other intellectual property right of another person. Moreover, by uploading or submitting any content you warrant that it complies with these terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty, such as in the case the content infringes intellectual property rights. Therefore, we may in some circumstances have to disclose your identity to any person who is claiming that any content posted or uploaded by you to this website constitutes a violation of their intellectual property rights.

Any content you upload or submit to this website, such as recipes and photos, will be considered non-confidential and we may remove at any time. Even though we fully acknowledge that you retain ownership in your content, in order for us to operate the website and related marketing activities in social media, magazines and other similar formats, we require you to grant us a perpetual, worldwide, non-exclusive, royalty-free and transferable licence to use, store and copy that content and to distribute and make it available to others.

PROHIBITED USES

You may only use this website for lawful purposes. In particular, you may not use this website:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

TERMS & CONDITIONS OF SALE

This section deals with conditions relating to the sale of products by Kerry Foods Ltd to you through Fred's Collectables Shop.

1. Myshopify

Shopify Inc provide us with the online e-commerce platform that allows us to sell our Fred's Collectables products to you.

By purchasing something from us in “homepride.myshopify.com”, you agree to be bound by the following terms and conditions on which we supply products to you (“Terms of Sale”) through Fred's Collectables Shop, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

2. Tokens

Through Fred's Collectables Shop you have the opportunity of owning a slice of British Baking heritage with our collectables product range.

To purchase the products we make available to you through Fred's Collectables Shop you need to collect a number of tokens for each item. We state in the descriptor of each product how many tokens per item you need.

Tokens are available on our packs of Homepride plain, self-raising and strong white bread flour all of which are available in most retailers within the UK.

There is one token available per pack and we reserve the right to only accept original tokens.

Once you have the required number of tokens for your collectable(s), print off the form available here, fill in the form and stick on your collectables tokens. Instead of the form, you can stick the collectables tokens onto a piece of paper with your name, address with postcode, item(s) purchased and the order number you have received in your order confirmation email.

In the event you purchase from the site yet fail to furnish sufficient tokens within 30 days we reserve the right to cancel your order after notifying you of such. You will be fully refunded minus any deductions for processing the original order.

Once you complete the purchase of the product at Fred's Collectables Shop, you should send the collectables tokens to the following address: the Homepride Collectables team, Homepride Flour, PO Box 1246, Warrington, WA4 9QN.

3. Products

Our products are only available for those resident in Great Britain and Ireland.

We reserve the right, but are not obligated, to limit the sales of our products to certain quantities. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

If we are unable to accept your order, we will inform you. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we have not received the required number of tokens.

Even though we have made every effort to display as accurately as possible the colors and images of our products, we cannot guarantee that your computer monitor's display of any color will be accurate.

4. Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
6. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have not received a refund yet, first check your bank account. Then contact your card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

7. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Homepride@kerryfoods.co.uk and send your item to: the Homepride Collectables team, Homepride Flour, PO Box 1246, Warrington, WA4 9QN.

8. Shipping

To return your product, you should mail your product to: the Homepride Collectables team, Homepride Flour, PO Box 1246, Warrington, WA4 9QN. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by law, in no case shall Kerry Foods Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of this website or any product, or for any other related claim, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content (or product) posted, transmitted, or otherwise made available to you, even if advised of their possibility.

PRIVACY POLICY

We are committed to protecting your privacy. When you upload recipes or photos to our website or make an order, we may need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to provide our service to you. Please view our full privacy policy for further details.

HOMEPRIDE AND FRED DEVICE TRADEMARKS

Homepride and the Fred Device are trademarks of Premier Foods Group Limited and used under license by Kerry Foods Ltd.

CONTACTS

We are a company registered in the UK under company number 2604258. Our VAT number is GB635838117. Our trading address is at Homepride Flour Collectable's Consumer Queries HOMEPRIDE, PO BOX 1246, WARRINGTON, WA4 9QN.

HOMEPRIDE CUSTOMER CARE LINE

Free Phone: 0800 783 4321